Heres are some answers to common questions. If you dont find what you need feel free to contact us.
Placing an order with us is simple. Select the product you’d like to order, once on that product page enter in your desired quantity and select each the specifications for your item including its optional finishes.
Once complete, press NEXT and either go through with the purchase using the BUY NOW option, or select DESIGN ONLINE to access our design online platform to lay out your files and then purchase the item.
Ensure that you have selected the appropriate shipping option. Please note the default shipping option is Will Call.
We require all orders being submitted as PDFs to be final, press ready files. For a complete breakdown of how these should be submitted, see our PDF Tech Specs.
In our experience, iPhone pictures shouldn't be printed larger than 4 inches tall.
Bleed refers to images that go beyond the edge of the page. In order to trim these images cleanly, they must also print beyond the edge of the page. Including a bleed in your files ensures that no unprinted edges appear in the final trimmed document. The bleed gives the press and bindery a small amount of space to account for movement of the paper. Bleeds should be 1/8 inch on all sides.
Portrait and Landscape are defined as the orientation of a page. Portrait denotes the longest side goes from top to bottom. An example of portrait is when an image is taller than it is wide. Landscape denotes the longest side goes from left to right, An example of landscape is when an image is wider than it is tall.
Orientation is up to the specs of their designed pdf file and we can accommodate for either portrait or landscape on all offerings except for softcover books.
We offer a number of different ways to submit your final files.
If using our design online platform you just have to create a user ID and password, save your file, and purchase the order when ready. We will receive a notification once your order has been placed to pull the file from our server.
If you are not using the design online platform, but instead uploading a press ready PDF, you can upload files through our website upload system here.
We also have an FTP site that files can be uploaded to. If you go this route please inform us when you’ve uploaded files, and include the folder name and location on the FTP site.
We also accept files from We-Transfer, Hightail, Dropbox, and Google Drive
Finally if your files are over 300MB you will need to submit a physical hard drive to us to download the files from.
Once an order is placed there is a 72 hour window to process your order and review your files. If files are submitted incorrectly we will alert you and ask you to correct them, otherwise files will be processed and a PDF proof will be emailed to you.
If you’ve optioned for a printed proof in addition to your PDF proof, production will commence on those upon approval of the PDF. Printed proofs take 2-3 business days to produce and are shipped via UPS 2-day service.
Once the printed proof is approved it must be returned to us for reference in production.
Standard hardcover book orders for quantities of 50 and below take 15 working days from your final proof approval. Hardcover book orders for quantities of 50 and below that include custom stamping or other optional finishes have a production time of 20 working days from your final proof approval. For hardcover book orders of quantities above 50 please contact our customer service to review scheduling options.
Standard softcover books take 10 working days from your final proof approval. Softcover books with custom stamping or other optional finishes take 15 working days from your final proof approval.
Standard flat cards, posters, and business cards take 5 working days from your final proof approval. With the addition of most optional finishes the production time will increase to 10 working days from your final proof approval. With the addition of custom stamping the production time will increase to 15 working days from your final proof approval.
Folded cards and posters take 10 working days from your final proof approval.
Standard hang tags and hang tags with most optional finishes take 10 working days from your final proof approval. With the addition of stringing or stamping the production time will increase to 15 working days from your final proof approval.
Standard postcard notepads take 10 working days from your final proof approval. Postcard Notepads with optional finishes take 15 working days from your final proof approval.
Expedited production is available for an additional fee upon request. Please contact customer service for details at firstname.lastname@example.org.
All orders come with a low resolution PDF proof that is emailed to you. During the order process you do have the option to upgrade to a printed proof. Printed proofs only include print portions of your product and do not include items like custom stamping or colored edges.
If you are concerned about color we strongly suggest upgrading to a printed proof. Viewing proofs on screen is not an accurate way to check your final color.
Our prepress department will contact you in 24-48 hours with your delivery date.
When placing an order through our website you will be able to select your shipping priority, costs are given for all options. All orders are shipped via UPS. Please make sure you select the correct shipping option at the beginning of your order.
For orders placed directly with our staff and not through the website, we will contact you once your order is complete to arrange shipping.
Rush orders are determined based on our current production schedule. If you have a hard deadline that is outside of our standard production times please contact us. We will need to know when the order will be placed, when final files will be submitted, and when you need the order in hand. From there we will determine the cost and feasibility of your rush service.
Paper Chase Press cannot be held accountable if the final color in your printed matter does not match your computer monitor. The only way to ensure the color of your printed project is to order a printed proof. Judging the final color outcome of your project based upon a monitor is not accurate.
You can order samples through the website for a flat fee. Select your shipping method depending on urgency. If you select Will Call they will be available same day for pickup. Please note that hardcover book samples require a deposit that is fully refundable after their return.
We are here Monday-Friday 9AM-5PM, PST.
Please check our complete terms and conditions.