Customer Service Rep

Printing company seeks Customer Service Rep

Our company is a second generation family-run press and bindery that specializes in working with top-tier accounts including many museums, brands, and corporate clients.

We are looking for someone to be the first point of contact between new clients and our company, and to oversee the intake and completion of projects.

The ideal candidate will have familiarity with the Adobe Creative Suite — most importantly, inDesign and Photoshop.

Duties & Responsibilities include:

- Process custom orders:

- Create job folder

- Retrieve files for order, follow up with the client if files do not come in

- Create digital and physical job tickets

- Pre-flight files and check for discrepancies on job ticket, prepare files for proofing

-  Send PDF proofs to customers; communicate with them about their deadlines

- Coordinate with production regarding delivery dates and priorities, and ensure schedule is up to date

- Answer technical questions and assist in revisions when necessary

- Keep co-workers updated on various job statuses throughout the day

- Assist in answering phone calls, walk-ins, and emails, assist clients to prepare new jobs

- Help in packing final jobs ready for shipping, assist in arranging will call orders

- Process some quote requests

Our shop is located in Los Angeles. Candidates must be local. 

Please send an email to with a cover letter, resume, and your salary request.