Jul 17, 2017
Print Production Manager / Sales Rep.
This full-time exempt position reports to CEO, Nicole Katz.
The Print Production Manager should spend at least half of their work time outside the office, sourcing and meeting with both potential and active clients.
Generally, the Print Production Manager should search to initiate relationships with prospects and current customers which will lead to jobs being brought to the company. This process should include speaking with prospects and customers on the phone, finding lead generation sources, as well as on-site meetings and presentations to prospects and customers. While jobs are in-house, the Print Production Managers should work with the customer and Paper Chase Press CSR's to shepherd jobs through the company, and follow up with customers after delivery.
In order to be of assistance to prospects and customers in their purchases, the Print Production Manager needs a working knowledge of the kind of services the company offers as well as the technology and craft behind them. Any gaps in this working knowledge should be filled within the first three months of employment. Within this process of self-education, the Print Production Manager should understand what kind of work "fits" the company best, and subsequently make efforts to bring that type of work to the company.
The Print Production Manager should exhibit good people skills to prospects and customers, be consistent and reasonable in approach, and always follow through on promises to them.
The Print Production Managers should work with the estimator to make sure he or she has accurate and understandable specifications for the quotes they are creating.
It is the responsibility of the Print Production Manager to follow up on company quotes he or she initiates which do not turn into jobs, particularly for prospects requesting many quotes but not bringing jobs to the company.
When needed, the Print Production Managers should assist the accounting department in gathering documentation from prospects & customers (credit applications, purchase orders, etc.), and collecting COD and past due customer invoices.
The Print Production Manager position will not be micromanaged. However, it is the responsibility of the Print Production Managers to be self-starters and be able to think for themselves within the framework of the company and what is expected of them.